FAQs

Ordering

Can I pick up my order from your warehouse?

No, unfortunately we do not offer local pickups at this time.

How can I view orders I have placed?

Login to your account at NavePoint.com to view all current and past orders. You can always contact us with further questions.

Do you sell through any other online channels or marketplaces?

Yes. You can view our other online stores by visiting these links. Shipping policies and costs may differ by marketplace. Only NavePoint.com includes everyday free shipping on all NavePoint-branded products sold.

How can I contact NavePoint about an order?

Please contact us by using this form, give us a call at (888) 505-1363 or email us at customerservice@navepoint.com.

Customer Service personnel are available from 9:00 am to 5:00 pm CST, Monday through Friday.

What if I am tax-exempt or a reseller?

If you are tax-exempt or a reseller, please contact us at 888-505-1363 directly for assistance with your purchase.

How do I get replacement parts for a NavePoint product?

NavePoint maintains a limited stock of replacement parts for its products. Please contact our Customer Service team for assistance regarding replacement parts by using this form, calling (888) 505-1363 or emailing customerservice@navepoint.com

Where can I find more information on ordering, shipping, payments, or bulk orders?

Please refer to our Ordering Information page for more information.

Discounts and Special Offers

Do you offer discounts or bulk-pricing on large orders?

We do! Please contact our sales team at 888-505-1363 x2. You can also request a quote online by clicking "Add to Quote" from the product detail pages.

How can I be kept up to date on special sales and new product offerings?

Sign-up for email and text communications from NavePoint by creating an account at NavePoint.com or by entering your email address and mobile phone number in the ‘Newsletter’ box located throughout the website. We occasionally send emails and text messages to interested consumers with special offers and information on new product launches. You can also follow us on Facebook and Twitter.

General Information

Where are you located?

NavePoint operated under its parent Infinite Electronics and is headquartered Irvine, California.

However, NavePoint's warehouse, shipping logistics and customer service remains in Libertyville, Illinois

How long has NavePoint been in business?

NavePoint has been operating since 2008. NavePoint was acquired by Infinite Electronics in 2021.

Are you a U.S. operated business or do you outsource to other countries?

NavePoint is proud to be a U.S.-owned and operated business. All Customer Service questions are answered locally by personnel in our Illinois office. Our knowledgeable sales staff have years of experience and immediate access to the products we sell, so we can quickly help you find the right product for your application.